Your technicians are the best. Friendly, professional and very knowledgeable. Couldn't have asked for a better experience. The system is awesome. Thank you for presenting it to me in a way that I could understand and be convinced this is the way to go. We are going to really enjoy and appreciate this system.
I was so impressed by your staff today that I asked for your email address - I feel that people need to be recognized when they are this amazing at what they do, I am a technology manager and I do not see this every day! I will be referring anyone that I can to you and will know that they will receive the best care possible.
My wife and I own a reasonably large and complex house in which HES installed both a security system and a central vacuum system when the house was built in 2005. Since that time, we have used HES both as a monitoring and a repair service. There have been occasions on which we have had to call HES to resolve some malfunctions that I was unable to resolve myself. Each time, we were fortunate to have your technician come to our house to provide the service we needed. Yesterday was one such occasion. As always, your Technician provided exceptional quality diagnostic and repair capability with an excellent customer care ethic. In addition to the aforementioned capabilities, I really appreciated the pro-active approach your staff takes when providing the service. I also found the associated costs very reasonable for even difficult undertaking. I would recommend HES without reservation.
We have chosen HES as our exclusive low-voltage systems provider since they have proven their ability to add value to our business. Everyone at Home Electronic Systems works together to ensure a great experience for us and for our clients.
HES has established a long-term partnership with us. It's an opportunity for us to differentiate ourselves by providing excellence and expertise in low-voltage installations. We send our customers to HES and they take care of them. They have a proven track record of reliability and customer satisfaction. Our clients are happy so we get to share in that 'wow' factor that HES provides.
We work exclusively with HES because they are committed to service and they have established credibility as technology leaders in this region. From pre-wiring for low voltage applications at the beginning of construction to installing big-screen TVs and security systems at the end, HES employees are there. In addition, the company backs all installations with a two-year labor warranty in addition to the manufacturers' product warranties. It's the beginning of an ongoing service relationship.
We work with HES as our exclusive low-volt system provider because of their excellent project management which adds value to us. With every project, we get HES involved early in the process. The sales staff works with us and the homeowner as technical consultants to determine individual needs and customize a solution that works for them. They visit the site throughout the project, even providing one-on-one training so that homeowners can fully enjoy their state-of-the-art equipment.
We would like to thank you for the wonderful service we received during the installation of the audiovisual equipment in our new home. All the technicians were very courteous, conscientious, and helpful during the installation.
We are impressed with how well the speakers look in the ceilings and with the clean-up after the installation of all the speakers and controls. It appears as if they were installed during construction.